Terms and Conditions
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1. CONCLUSION OF CONTRACT
The conclusion of the contract is governed by the provisions of the Swiss Code of Obligations. A reservation is deemed to have been made once a deposit or a guarantee with a credit card has been received. No charges are made in advance except for „Non-Refundable“ bookings, i.e. „Last Minute“ bookings, „Early Booking“ reservations or other non-refundable bookings. The credit card serves solely as a guarantee for the booking. We reserve the right to carry out an authorisation and to charge cancellation costs directly to the credit card provided as guarantee.
2. OPTIONS / QUOTATIONS
Option dates and quotations are binding for both parties. Once the option period has expired, we may automatically dispose of the reserved rooms, provided the customer has not sent a written order confirmation. The confirmation must have reached us on the last day of the option period.
The quotation is valid for 30 days unless otherwise agreed in writing. It is accepted when the customer declares this in writing or by telephone and this is confirmed in writing by Hotel Balm.
3. PRICES / PAYMENT METHODS
The prices are based on the conclusion of the contract or the current daily rates and are in CHF including service and VAT. City taxes are shown separately. Unless otherwise agreed, no meals are included in the room rate.
The following payment methods are accepted: cash, Postcard, Maestro, V-Pay, Mastercard, Visa, Diners Club, Twint and American Express. When paying in Euro, the conversion is based on the exchange rate set by the hotel.
If valid credit card details for guaranteeing the booking are not provided for the reservation, advance payment of the agreed price may be required.
The following account is available for bank transfers:
Bank name: Luzerner Kantonalbank
Beneficiary: Mr Beat Stofer, Hotel Balm, Balmstrasse 3, 6045 Meggen
IBAN: CH53 0077 8010 0596 8820 4
Clearing no.: 778
Account no.: 01-00-596882-04
Swift: LUKBCH2260A
4. GUEST ROOMS / CANCELLATION CONDITIONS FOR INDIVIDUAL AND GROUP RESERVATIONS
The room is available to the guest from 3 p.m. Notification is requested for arrivals after 10 p.m. On the day of departure, the room must be vacated by 11 a.m. unless otherwise agreed. A late check-out is possible on request and for an additional charge. An extra charge is also made for additional requests (balcony, lake view etc.).
Individual travellers
A free rebooking or cancellation is possible for direct bookings by telephone, by email or via the Hotel Balm homepage up to 24 hours before the day of arrival. This gives the hotelier the opportunity to re-let the room and avoid costs for the cancelling guest. In the event of a rebooking, no-show, cancellation after this deadline or early departure, Hotel Balm reserves the right to charge one to three nights depending on the length of stay. If the hotelier suffers damage because the guest does not fulfil their obligations (late cancellation, no-show, late arrival, early departure), the guest must cover this in accordance with general contractual rules (OR 97 ff.) and the rules of tenancy law for early return of the property (OR 264).
Non Refundable Rate
For rates booked on non-cancellable terms („Early Booking“ and „Last Minute“), the entire booking will be charged, regardless of the reasons for non-arrival or cancellation.
4.3 Group travellers (from 5 rooms)
After conclusion of the contract, the following cancellation conditions apply:
14 days or more before your arrival date, cancellation is possible free of charge
8 to 14 days before your arrival date: 50% of the booked service
3 to 7 days before your arrival date: 75% of the booked service
0 to 3 days before your arrival date: 100% of the booked service
The names list of the guests is requested two weeks before arrival.
4.3.1 Reservation conditions
- The names of all guests arriving per room
- A valid credit card including expiry date for guaranteeing the reservation
- No further information is required for a collective invoice
- If the rooms are paid for individually by the guests on site, the credit card details of each individual will be required. If, in the event of a cancellation outside the free period, the client covers the cancellation costs, this does not apply.
For group rates booked on non-cancellable terms („Early Booking“ and „Last Minute“), the entire booking will be charged, regardless of the reasons for non-arrival or cancellation.
For reservations via online portals, the respective reservation and cancellation conditions stated there apply. Credit cards are checked electronically by the staff of Hotel Balm. If the credit card details are invalid, the booking is considered not guaranteed.
For group enquiries, a minimum stay of two nights may be required depending on the season.
Banquets
Cancellation requests should be made in writing. In the event of cancellation of a definitively booked event, the following costs will be charged to the organiser:
15 – 4 days before the event 0% of the booked service
3 – 1 day before the event 100% of the booked service
The confirmed number of persons serves as the basis for billing. The final number of persons must be reported no later than three days before the start of the event and will be charged in all cases.
5. PARKING
Free parking spaces are available to guests of Hotel Balm. No liability is accepted for damage to vehicles in the car park. A parking space in the underground car park can be rented for a fee.
6. PETS
Are welcome throughout the hotel – an extra charge per night and per animal is applied (excluding food). Hotel Balm reserves the right to charge for damage caused by pets.
7. LOSS OF KEY
In the event of loss of a front door or room key, the guest must bear the replacement costs of CHF 50.00.
8. GUEST LIABILITY
The entire property is non-smoking.
The guest is liable for any damage or negligent behaviour caused by the guest or third parties during the stay. The costs will be charged in full to the guest or the third party or collected directly on site.
Any deployment of the Meggen fire brigade will be charged at CHF 800.00.
9. HOTEL LIABILITY
The hotel is liable for the items brought in by guests in accordance with the statutory provisions of Swiss law. Liability for slight negligence is expressly excluded. Should the guest suffer damage or be dissatisfied with the hotel’s services, they must notify the hotel immediately, otherwise they can no longer assert any rights. If the hotel does not provide the agreed hotel room(s), it is liable to the guest for any damage incurred, provided it can be proven. If the hotel is unable to provide the reserved room(s) upon arrival, it will arrange equivalent alternative accommodation in another hotel and cover all additional costs such as transport, accommodation etc. which exceed the original contract prices. In principle, all claims against the hotel become time-barred 6 months after departure, unless mandatory statutory provisions provide for longer periods.
10. CHANGES AND ADDITIONS TO THE GENERAL TERMS AND CONDITIONS
Changes and additions to the general terms and conditions may be made at any time and without prior notice.
11. APPLICABLE LAW AND JURISDICTION
These privacy policy and the contracts concluded on the basis of or in connection with this privacy policy are subject to Swiss law, unless the law of another state is mandatorily applicable. The place of jurisdiction is the registered office of Hotel Balm Meggen, unless another place of jurisdiction is mandatorily specified.
12. FINAL PROVISIONS
If individual parts of this privacy policy should be invalid, this shall not affect the validity of the remainder of the privacy policy. Due to the further development of our website and offers or due to changed legal or official requirements, it may become necessary to amend this privacy policy. The current privacy policy is published on our website.